Privacy Policy

This Privacy Policy explains how Zoccer Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. We aim to handle personal information responsibly, transparently and in accordance with applicable privacy requirements in Australia.

Zoccer Casino holds an Anjouan licence and is operated by Casolinia Group. Player funds are held in segregated accounts, separate from company operating money, and all sensitive data is protected by SSL encryption.

Information we may collect

When you use Zoccer Casino, we may collect information that is needed to provide online gaming services, maintain account security and meet legal or operational requirements. The type and amount of information collected can depend on how you use the website and the services available to you.

Account and identity information

This may include your name, date of birth, country or state of residence, username, account preferences and other details provided when you register or update your account. We may also collect contact information and records of communications with our support team. This helps us create and administer your account, respond to enquiries and provide relevant service information.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. These documents may contain information such as an image, date of birth, address details or identification references. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, wins, bonuses where applicable, payment activity and account balances. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse and maintain accurate financial records. We do not need to retain full payment card details where a payment provider processes those details on our behalf.

Technical and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages visited, access times and interactions with website features. This information can help us maintain website performance, protect accounts, investigate suspicious activity and understand how the website is used.

How we use personal information

Personal information is used only for legitimate purposes connected with operating, securing and improving the website and services. Depending on the circumstances, we may use information to:

Create, maintain and administer a player account.
Process deposits, withdrawals and other account transactions.
Verify identity, age, eligibility and account ownership.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Provide customer support and respond to questions, complaints or requests.
Operate, maintain, test and improve the website, games and related services.
Communicate important account, service, security and policy information.
Send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Monitor activity to help identify technical problems, misuse, collusion or other suspicious behaviour.
Meet record-keeping, legal, regulatory and responsible gambling obligations.
Protect the rights, property, safety and security of players, the website and relevant service providers.

We may combine information collected through different parts of the website where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Sharing information

We may share relevant information with service providers that help operate the website. These providers may support identity verification, payment processing, hosting, cybersecurity, fraud prevention, customer support, analytics, communications or technical maintenance. They should receive only the information needed for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected unlawful or harmful activity, resolve disputes, enforce applicable terms, or comply with a lawful request or obligation. Where information is transferred to a service provider or location outside Australia, appropriate handling arrangements may apply in accordance with relevant privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Zoccer Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve security, understand website usage and help deliver relevant communications where permitted. Some cookies are necessary for core features, while others help with performance, analytics or preferences.

You can manage or restrict cookies through the settings in your browser. Blocking or deleting cookies may affect some website features, including account access or preferences. Browser settings can also provide information about cookies currently stored on your device.

Security measures

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling verification and payment-related information. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable obligations and legitimate record-keeping needs.

Children and age restrictions

The services are intended for eligible adults only. We do not knowingly invite children to create accounts or use gambling services. If we become aware that information has been submitted by a person who is not eligible to use the service, appropriate steps may be taken to investigate, restrict the account and remove information where this is permitted.

Your privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances of a request, you may have rights relating to your personal information. These may include requesting access to information held about you, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

Making a data request

To exercise these rights, or to ask a privacy question, contact support@zoccercasino.top. Please describe your request clearly and provide enough information for us to understand and process it. We may need to verify your identity before providing information or making changes, particularly where a request concerns account, payment or verification records. This helps prevent unauthorised access to personal information.

Access: ask what personal information we hold about you and request a copy where appropriate.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be kept for legal, security, transaction or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available. Service and account notices may still be sent when they are necessary for operating your account.

We will consider requests fairly and respond within a reasonable period, subject to identity checks, technical limitations and any exceptions that apply. If we cannot take the requested action, we will explain the reason where appropriate. You may also have the right to raise a privacy concern with a relevant privacy authority or seek other available remedies under applicable requirements.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or privacy requirements. The current version will be made available on this page, together with its effective date where applicable. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised information practices, unless another form of notice or consent is required.